Frequently
asked
Questions
PRODUCTS
WHAT Is the jewellery Made of?

All pieces are made of Recycled Sterling Silver or Gold.

CAN I BUY A PENDANT WITHOUT A CHAIN?

We are happy to offer pendants without a chain. For more details please drop us a line at at hello@harmony.garden

HOW DO I FIND OUT MY RING SIZE?

To find out your ring size please consult our Size Guide.

SHIPPING
CUSTOMS & IMPORT TAXES

HARMONY is not responsible for any customs and import taxes that may apply or for any delays which may arise due to customs unless otherwise stated.

HOW LONG WILL IT TAKE FOR INTERNATIONAL SHIPPING?

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What is the order processing time?

All our items are made-to-order. Please allow 14-20 days before shipping.

RETURNS, REPAIRS & EXCHANGES
CAN I RETURN AN ITEM?

All items are made to order and unfortunatelly we cannot accept returns.

Can I send an item in for a repair

We would be happy to help you with a repair where possible. Please email us first so we can evaluate the item and give you a quote.

HOW CAN I EDIT MY ORDER DETAILS?

If you wish to edit your order after you have already received an order confirmation email please get in touch with us at hello@harmony.garden as soon as possible. If your order has not shipped yet we would be happy to ammend it.

Gifts And Packaging
DO YOU GIFT WRAP?

Each order comes with our signature gift packaging.
If you wish to include a special message with your order please fill out the ADD MESSAGE  section during checkout. Please make sure to include your name as well as that of the recipient. We make sure not to include a receipt for gift orders.

Do you offer gift cards?

Looking for a gift for a loved one but are unsure what to get? We've got you covered with our digital gift cards available right here.

Product care
How Do I STORE my jewellery?

If you can it is best to store your jewellery pieces in their original packaging.
Make sure to store pieces separately to avoid scratches.

How Do I LOOK AFTER MY HARMONY JEWELLERY?

To make sure your jewellery stays shiny for as long as possible avoid wearing gold-plated items while swimming, exercising and sleeping and keep away from chemicals, perfumes and lotions.

How Do I Clean My jewellery?

Silver may naturally tarnish over time. To remove any tarnish from your jewellery gently polish it with a soft cloth. Avoid using any chemicals or cleaning products.

Bespoke orders
How Long do Made-to-order pieces take

We normally require 14-20 working days for made to order requests.

Sustainability
Is your packaging sustainable?

We use recycled and compostable materials for 100% of our packaging. It's our way of showing our commitment to reducing waste and preserving our beautiful planet.